804-644-6243
Maid Meisters' Service Commitment to You:
Maid Meisters remains available to you for up to 24hrs after your cleaning allowing you time to look over our work and to make sure all is to your liking. If there are aspects of a particular cleaning you are unhappy with, simply call our office within 24hrs of our visit and we will gladly return to address any issue(s) you may have found. [Due to the wear and tear normally inflicted upon a home, calls placed to our office beyond 24hrs from the date of your last cleaning will not be eligible for a return visit.] If, upon our return, an issue is found to be the result of an oversight on our part, we will gladly provide a re-clean of the area(s) in question at our own expense. If, however, an issue is the result of something beyond our control, falls outside the realm of reasonable expectation or has to do with the cleaning of an item or area not considered part of the original work order request, addressing the issue may result in additional charges. Whether or not additional efforts on our part have proven successful in addressing any issues or concerns you may have, you will still be required to provide full payment to Maid Meisters for the time & labor provided to you. [Simply Put: We will do our very best & bend over backwards to make sure you’re happy but there are limits to what we will be able to accomplish and/or accommodate given the time & labor allowed for at the price your account has been billed at. Should you need or want us to provide you additional detail or services, we’d be happy to do so upon request at a rate of $40 per person, per hour.]
Rate Changes and Additional Charges
Maid Meisters reserves the right to amend its rates at any time to allow for business related cost increases. Additional charges may be necessary for the extra maid-hours typically required for initial cleanings, post-party cleaning, renovation cleanup, “picking-up” prior to actually cleaning, extended intervals between cleanings, additional service requests and/or the addition of pets, children, or roommates. Recurring Clients will be provided with a 14 day advanced notice of any permanent rate change affecting their account.
Payment Policy and Methods
Payment is due at the time of service. Reservations for service must be secured by means of credit card (Visa, MasterCard or Discover). As protection against fraud, a $80 pre-authorization shall be required for all 1x/Seasonal/Initial cleanings in order to verify the card number’s validity and minimum availability of funds. The option to pay in cash is only available for fixed-priced services and must be rendered upon our arrival prior to the commencement of services. Payment by check is only available to established clientele. Whether paying by cash or check, a credit card authorization agreement shall still be required to serve as a back-up method of payment. Clients failing to provide payment by either cash or check shall have the cost of their service, along with any additional charges, fees and/or penalties billed to the credit card on file.
Billing and Refunds
In agreeing to receive service from Maid Meisters, as witnessed by your subsequent request for service, you do so with the understanding (i) that whether receiving service at a flat-fixed rate or “by the maid-hour”, all rates and pricing structures established by Maid Meisters shall be viewed and billed as simply “time & labor”; and (ii) that once “time & labor” have been extended to you that neither discounts, credits nor refunds shall be available to you from either Maid Meisters or the financial institution through whom you have provided payment; and (iii) that you authorize and acknowledge Maid Meisters right to charge your account and credit card any and all applicable fees, fines and penalties as allowed for during the servicing of your account.
Denial of Payment, Charge-Backs and Late Fees
Clients whose check has been returned for insufficient funds, who stop payment on a check, or who have denied payment to Maid Meisters by means of an intentional charge-back to their credit card, will be assessed a $50 “denial-of-payment” fee in addition to all applicable late payment penalties, interest, administrative and collection costs. Late payment penalties are as follows: $15 for account balances carried seven days beyond the date of service, $25 additional if carried thirty days beyond date of service; For Corporate Clients requiring invoicing: 10% on all account balances not paid in full thirty days beyond original date of invoicing.
Collections
Irrespective of any personal, financial or service-related issues which may prompt you to terminate or temporarily suspend services provided by Maid Meisters, payment of all monies owed by you to Maid Meisters for time & labor previously rendered will still be required, with all terms and conditions remaining in full effect until all account balances have been paid in full. Withholding of any monies owed by you to Maid Meisters shall be met with all applicable fees, penalties, fines and court action as allowed and governed by the terms and conditions of this agreement, with you bearing the full financial responsibility for all of Maid Meisters’ court, attorney(s), administration, collection and/or arbitration costs.
Deadline for Cancellations & Reschedules
Once your appointment for service has been solidified on our schedule, we set that space aside in our appointment book specifically for you. We also reserve the necessary man-power to attend to your cleaning, while turning other business and potential clients away. Should you need to either cancel or reschedule a particular cleaning, we will require that you do so 24hrs in advance of your appointment.
Late Cancellation & Rescheduling Fee
Clients failing to provide a 24-hour advance notice of cancellation or rescheduling will have their account assessed a $80 late cancellation or rescheduling fee and charged to their credit card on file.
Skipping of Service (for recurring accounts)
Maid Meisters has factored into the price of your recurring cleaning a discount based on the frequency of your recurring service. If we are to honor the discounted pricing provided to you, we will require that you, in turn, honor and maintain the integrity of your recurring service schedule. In the event you need to skip a cleaning, as opposed to rescheduling, your next appointment for service shall be billed in accordance with the tiered, discounted pricing structure established for your individual account (available for viewing on your most recent work-order/profile). Monthly clients needing to reschedule or skip resulting in a gap of 6 - 8 weeks between cleanings will be assessed an extra cleaning fee commensurate with the size and condition of their home. Clients with a gap of more than 8 weeks since their last cleaning will have their next scheduled cleaning treated like an initial & provided “by the maid-hour” (at a rate of $40 per maid-hour) in order to bring the home back up to maintenance level.
Arrival Times
Due to logistical challenges arising out of potential manpower shortages, traffic conditions or issues encountered when servicing other clients (such as lock-outs or extra, last minute service requests), Maid Meisters can only provide arrival windows of about 3 hours. Whether we arrive sooner or later than your preferred arrival time, you will still be expected to maintain your appointment for service.
Lock-Outs, Re-Routes & Wait-Time
In the event our Service Crew is unable to gain access to your home upon their arrival, an attempt will be made to contact you for instructions and/or assistance. In the event you cannot be reached, the Service Crew will be called off the job and instructed to move on to their next account. Such a scenario shall be viewed as a “Lock-Out”. All Lock-Outs are treated as late cancellations and will result in a fee of $80 automatically billed to your account & charged to your credit card on file. In the event we are able to reach you and you request a rescheduling for later in the day, a $40 non-refundable rescheduling fee shall be required to cover the time and expense in rerouting our crew. Should you request that our Service Crew remain on site awaiting your arrival, please be aware that we will need to charge you for the Service Crew’s “wait-time” at a rate of $40 per person per hour, calculated to the nearest quarter hour.
Equipment & Supplies
Maid Meisters makes use of its own supplies and equipment. Should you need us to use your own chemicals and/or equipment, please let us know. With that said, neither Maid Meisters’ owner, management nor staff will be held liable for equipment malfunction or property damage resulting from the use of your own personal equipment, supplies or chemicals. As a standing policy, our employees are under instruction not to use bleach or bleaching agents. Should you require, instruct and/or provide for use any bleach or bleaching agent, or any other chemical not so approved or supplied by Maid Meisters, you do so fully aware that neither Maid Meisters’ owner(s), agent(s), management, staff nor insurance provider shall be held liable for any harm, damage or claims arising out if its use. Additionally, although Maid Meisters staff will do its best when asked to make use of someone else’s equipment & supplies, management cannot extend a service commitment on the quality of the cleanings provided in the event we are asked to make use of equipment, supplies and/or chemicals other than our own.
Damages or Breakages
Although each Maid Meisters employee is trained to exercise the utmost care and caution when cleaning, accidents do occur from time to time. When damage/breakage occurs, employees are instructed to place the item on the kitchen table or counter with a note apologizing for the mishap and to call the office to report the breakage, at which point someone from our staff will contact you to discuss a suitable remedy. Please be aware:There are times when breakages occur due to “booby trapped” conditions. These are accidental breakages waiting to happen. Examples would be: pictures not fastened or hung securely, top-heavy items with unstable bases, wobbly objects and/or previously damaged or fragile items. In light of such circumstances, Maid Meisters cannot take responsibility for accidents resulting from “booby trapped” conditions. As for reimbursement for damage/breakage, Maid Meisters will pay up to $100 per breakage when value is verifiable. All other incidents involving repair/replacement costs in excess of $100 will be covered by Maid Meisters’ General Liability Policy. Please note that antiques, irreplaceable one-of-a-kind and hard-to-find items are not covered by our breakage and loss policy. Items of extreme value (monetary or sentimental) should be cleaned by the customer and/or moved to a safe location on the day of the cleaning.
Solicitation of Employees
When hired, Maid Meisters employees sign a non-compete agreement barring them from performing any service for any of our past or present clients both during their employment and for a period of one full year following their departure or dismissal. Upon requesting service, all clients agree not to solicit, entice, or influence any current or previous employee still bound by their non-compete agreement to take care of their service needs, whether directly or indirectly, individually, or through a family member or other person or company, under penalty of a $4,500 finders fee assessed against their account, due & payable 30 days from the date of assessment. If you would like to hire, directly or indirectly, one of our current or previous employees who remain contractually obligated to their non-compete agreement, we would be happy to release them from their contract and bill your account a referral fee of $2,500. We consider our employees our most valuable asset and charge accordingly.
Electronic Communications
Communications between you and Maid Meisters shall include the use of electronic means, whether you visit our website or send us emails or text messages, or whether Maid Meisters posts notices on their website or communicates with you via email or text messaging. For contractual purposes, you (a) consent to receive communications from Maid Meisters in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Maid Meisters provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.
Entire Agreement, Changes to this Agreement & Waivers
These Terms of Service, together with any other legal notices published by Maid Meisters on their website or any printed material, shall constitute the entire agreement between you and Maid Meisters concerning Maid Meisters. We may change these Terms of Service from time to time on a going-forward basis, and any such modifications become effective immediately upon being posted to our website. It is your sole responsibility to check Maid Meisters’ website from time to time to view any such changes in their Terms of Service. If you do not agree to any changes, if and when such changes may be made, you must cease use of Maid Meisters’ services. Your use of Maid Meisters’ services after any modifications to the Terms of Service indicates that you agree to such modified Terms. Any changes to these Terms of Service (other than as set forth in this paragraph) or waiver of Maid Meisters’ rights henceforth shall not be valid or effective except in a written agreement bearing the physical signature of an officer of Maid Meisters. No purported waiver or modification of Maid Meisters Terms of Service by Maid Meisters via telephonic or email communications shall be valid.